USAT Corp. and Gamber Johnson’s solution for 200 plus Time Warner Cable field technicians was recently profiled as an ROI Case Study in Mobile Enterprise Magazine’s May Issue.
GAMBER-JOHNSON, LLC
CASE STUDY
Time Warner Cable,
Raleigh Division
Headquarters: Morrisville, NC
Line of Business: A provider of
entertainment, information and
broadband-enabled services
CERTIFIED INSTALLER KEEPS PRICES LOW AND SAFETY HIGH
When undertaking a field computing
upgrade, Time Warner Cable’s (TWC)
Raleigh Division wanted to ensure
that the installation of new wireless
technology into fleet vehicles would
be handled professionally, quickly
and proficiently. After all,
one loose wire and the
whole system could be
out of communication
for the day—an incident
that a service-led company
like TWC wants to
avoid. Safety standards
were also of paramount
importance.
USAT, a mobility systems integrator, was chosen to provide and install the hardware and to provision the new modems. George Geddis, an IT business analyst for TWC, says, “We valued a single-point-ofcontact for all technology inside the vehicle— USAT brings us closer to that goal.”
The leading manufacturer
of vehicle mounting
systems for technology, Gamber-
Johnson was selected to provide
brackets for the fleet vehicles.
TWC carefully scrutinized the safety
of the mounts and the installation
processes surrounding them. In
order to address the safety concerns
of its clients, Gamber-Johnson has
instituted a certification process that
assures that its mounts are not only
well-designed and manufactured
to quality standards but are also
installed correctly and safely by
trained technicians. Central to the
Certified Installer Program is an
ISO 9001:2000 certified training
process based on the latest industry
criteria that provides a thorough
understanding of new standards.
“Gamber-Johnson’s Certified
Installer Program gives TWC a
degree of confidence in who we
hire to install technology in our fleet
and adds credence to our decision
to select USAT,” says Geddis.
The technology upgrade, which
encompassed the vehicles of over
200 field workers, enables TWC’s
technicians to have access to information
and billing systems without
relying on voice dispatchers. TWC
counts this project as a win. It
was able to make a major upgrade
to infrastructure without exhausting
internal resources. And it was
able to save money by going with
non-hardened laptops—the
special attention that it put into
mounting the computers securely
made this decision feasible.
Please read the entire Case Study by downloading the PDF here.
About USAT
USAT Corp, a privately held company headquartered in Chapel Hill, NC, is a field communications systems integrator that specializes in ruggedized computers, reliable wireless data communication systems, and technology installation services. As part of USAT's wireless offering, USAT provides wireless WAN modems and activations and installations. Since USAT's clients often contend with harsh environmental factors during day-to-day operations, USAT makes it a priority to provide technology solutions built on durable, industry-tested hardware. A full-service hardware partner, USAT provides and installs ruggedized laptops, handhelds, printers, data modems, GPS receivers and specialized antennas into vehicles and non-traditional work environments. USAT also offers client services focused on helping companies successfully manage a large deployment of communications technology into vehicle fleets or remote locations. Smart Workers, Smart Machines, Smart Grids.
For information, contact:
Beverly McRae, Director of Marketing
919-942-4214 ext. 205
