National publicity for USAT’s Time Warner Cable Project

USAT Corp. and Gamber Johnson’s solution for 200 plus Time Warner Cable field technicians was recently profiled as an ROI Case Study in Mobile Enterprise Magazine’s May Issue.

GAMBER-JOHNSON, LLC CASE STUDY
Time Warner Cable, Raleigh Division
Headquarters: Morrisville, NC
Line of Business: A provider of entertainment, information and broadband-enabled services

CERTIFIED INSTALLER KEEPS PRICES LOW AND SAFETY HIGH

When undertaking a field computing upgrade, Time Warner Cable’s (TWC) Raleigh Division wanted to ensure that the installation of new wireless technology into fleet vehicles would be handled professionally, quickly and proficiently. After all,
one loose wire and the whole system could be out of communication for the day—an incident that a service-led company like TWC wants to avoid. Safety standards were also of paramount importance.

USAT, a mobility systems integrator, was chosen to provide and install the hardware and to provision the new modems. George Geddis, an IT business analyst for TWC, says, “We valued a single-point-ofcontact for all technology inside the vehicle— USAT brings us closer to that goal.”

The leading manufacturer of vehicle mounting systems for technology, Gamber-
Johnson was selected to provide brackets for the fleet vehicles. TWC carefully scrutinized the safety of the mounts and the installation processes surrounding them. In order to address the safety concerns of its clients, Gamber-Johnson has
instituted a certification process that assures that its mounts are not only well-designed and manufactured to quality standards but are also installed correctly and safely by trained technicians. Central to the Certified Installer Program is an
ISO 9001:2000 certified training process based on the latest industry criteria that provides a thorough understanding of new standards.

“Gamber-Johnson’s Certified Installer Program gives TWC a degree of confidence in who we hire to install technology in our fleet and adds credence to our decision
to select USAT,” says Geddis.

The technology upgrade, which encompassed the vehicles of over 200 field workers, enables TWC’s technicians to have access to information and billing systems without relying on voice dispatchers. TWC counts this project as a win. It
was able to make a major upgrade to infrastructure without exhausting internal resources. And it was able to save money by going with non-hardened laptops—the special attention that it put into mounting the computers securely
made this decision feasible.

Please read the entire Case Study by downloading the PDF here.

About USAT

USAT, www.usatcorp.com, a privately held company headquartered in Chapel Hill, NC is a field computing systems integrator that specializes in ruggedized computers, reliable wireless data communication systems, and technology installation services. As part of USAT’s wireless offering, USAT provides wireless WAN modems and activations and wireless LAN infrastructure site surveys and installations. Since USAT’s clients often contend with harsh environmental factors during day-to-day operations, USAT makes it a priority to provide technology solutions built on durable, industry-tested hardware. A full-service hardware partner, USAT provides and installs ruggedized laptops, handhelds, printers, data modems, GPS receivers and specialized antennas into vehicles. USAT also offers client services focused on helping companies successfully manage a large deployment of computer technology into vehicle fleets.

For information, contact:
Beverly McRae, Director of Marketing
USAT                                                                                   
919-942-4214 ext. 205